Reef Oasis Dive Club

Privacy Policy

We appreciate your interest in Reef Oasis Dive Club. Reef Oasis Dive Club headquarters is located inside the Reef Oasis Blue Bay Resort & Spa, El Basha Bay, Sharm el Sheikh, Egypt, herein after referred to as (“we”, “us”) with website www.reefoasisdiveclub.com (herein after referred to as the “Website”). This Privacy Policy is meant to help you understand what data we collect, why we collect it, and how we deal with it when you visit the Websites and/or use Reef Oasis Dive Club Services.

Personal data

Personal data means any information relating to an identified or identifiable natural person, e.g. your name, address, telephone number, email address or date of birth. Non-personal data on the other hand are information that cannot be connected to a natural person, e.g. the number of users visiting our website or any other kind of aggregated information.

What data we collect and why we collect it

Google Analytics

We use Google Analytics as a web analytics service on our Websites.

Google Analytics is a web analytics service provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). It sets one or more analytics cookie. Google uses such cookies to help us analyze how users use our website and services. The information generated by the cookie(s) about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. The IP address will, however, be truncated and therefore anonymized before transmission. On our behalf Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet activity in connection with the use of the website. Google will not associate your IP address with any other data held by Google.

If you wish to prevent Google Analytics from generating information and analyzing usage data you can opt out by downloading and installing Google’s Google Analytics deactivation browser add-on here: https://tools.google.com/dlpage/gaoptout

More information on data protection regarding Google Analytics is available at https://support.google.com/analytics/answer/6004245?hl=en

Payment Services

We use AAIB bank shopping cart to generate invoices for our Guests. For this purpose, we will need to provide your e-mail address, name and surname and the amount due. We do this only for processing the payment.

Contacting us

When you get directly in touch with us through our general contact channels, e.g. via email, Facebook Messenger, Instagram, WhatsApp, or Zendesk live chat on our website, we will collect and store the data (including personal data) you provide us with during the communication in order to adequately respond to, and further manage, your request. In particular, this may, as applicable, apply to your email address, your name, your query including the information embodied in it.

Newsletter

If you subscribe to Reef Oasis newsletter, we will collect the data that you share with us in a protected list on Mailchimp. The Reef Oasis Dive Club newsletter contains news and offers from Reef Oasis Dive Club, you will receive it whenever we release a new newsletter or an offer. More information about the Mailchimp privacy policy can be found here: https://mailchimp.com/legal/privacy/

How long we retain your data

If you are in our mailing list we can recognize and approve any follow-up communications indefinitely .

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

If you subscribe to our newsletter, your data will be transferred to our password-protected Mailchimp account in our mailing list. We do not disclose your data except:

– if and to the extent necessary for the performance of the contract we have with you or in order to enforce any claims we are entitled to,

– if you have given your consent to such disclosure,

– if we are required by law or ordered by a court to disclose such information.

Contract data

When you contact us, we keep a record of your communication with us in order to help solve the respective issue. For example, we use your email address to send you information and details as well as to later contact you about matters concerning your booking and/or with regard to contractual matters.

What data breach procedures we have in place

In case of data breach, we will assess the extent of the damage and promptly inform you in case any of your data has been compromised. We will also work with the authorities to report the crime and support the investigation.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy. In case of changes, we will inform you with reasonable notice.

Contact for questions

If you have any questions about our data protection procedures, please contact us by email on [email protected]

Last amended: 17 Jan 2021